Delivery and Returns
We are still open! Your order is dispatched from our Australian Warehouse which has taken all precautions in the fight against Covid-19, we use gloves and masks when picking, packing and posting.
IS DELIVERY DISCREET?
Yes! Your purchase will arrive in an Australia Post bag or a plain cardboard box, with no reference to the contents We do not include our logo on the outside packaging. There is no reference to the contents whatsoever. We ship discreetly and directly from one location in Australia for fast delivery.
WHEN WILL I RECEIVE MY ORDER?
We are aware due to Covid-19 there has been slight delays on deliveries. Australia Post has advided that many routes are experiencing only minor delays, while others are taking longer, please use your tracking number to check on your parcel.
HOW MUCH IS DELIVERY?
Sydney, Melbourne, Brisbane Metro 1-4 Business Days, Over $60:FREE, Under $60: $9.95
Tasmania, Adelaide, Perth CBD, Regional Qld, NSW, SA 2-5 Business Days, Over $60:FREE, Under $60: $9.95
WA, NT and regional Australia 3-10 Business Days, Over $60:FREE, Under $60: $9.95
New Zealand* 4-9 Business Days, $13.50
We are not currently shipping outside of Australia and New Zealand.
WILL I KNOW WHEN MY ORDER IS SENT?
Yes, you will be emailed tracking details so you can follow the order. Australian orders are typically dispatched within 24 working hours. All items are sent from within Australia.
I HAVEN'T RECEIVED A TRACKING EMAIL
Sometimes spam filters block our emails or you may have made a typo in your email address. Please contact us if it has been more than 48 hours and you haven't received a tracking email, please make sure to check your spam folder first.
IS A SIGNATURE REQUIRED?
Australia Post delivers directly to your door or PO Box. However if your parcel is coming via courier and your delivery does require a signature and you are not available, your delivery will be taken to your local Post Office for collection. Please see Australia Post website for more details.
Where possible we use recycle packaging materials.
INCORRECT DELIVERY ADDRESS/RETURNED PARCELS
If an incorrect delivery address is provided or a parcel is returned to us as undeliverable, an extra postage fee of $13.95 will apply to re-send it, this cost includes handling. Toy With Me is proud of its customer service and always aim to ensure our customers are satisfied. The nature of the products we sell however are governed by health and safety considerations that control our returns policy. We unfortunately cannot be responsible for shipments lost or returned due to an incorrect address. Please verify that your address is correct before you submit your order. Any returned packages are subject to a 20% re-stocking fee to cover additional and unpaid shipping costs. If an order is returned as 'undeliverable' our Customer Support Team will send you a notification by email.
CAN I RETURN A PRODUCT IF IT'S FAULTY, DAMAGED OR NOT AS TOY WITH ME HAS DESCRIBED ON THE WEBSITE?
Yes. All our products carry a 30 day warranty against fault, factory damage, 'dead on arrival' (DOA) and manufacturer defect. Some products also have an extended manufacturer backed warranty. You will need to Contact Us first and explain the problem so we can assist. An RMA (Return Merchandise Authority number) will need to be approved and provided to you.
Please include the following information in your message to us:
Full Name on Order
Date Order Placed
Reason for return or problem with the product
Contact phone number if not provided previously
Once the item has been received, assessed and confirmed by our Quality Team, it will be replaced with an identical product and shipped to you free of charge. If we are unable to replace it with an identical product we will provide you with a store credit at 110% of the product purchase price (eg. if your product buy price, including any discount, was $70 then a store credit would be $77).
CAN I RETURN SOMETHING EVEN IF IT HASN'T BEEN OPENED?
Most items are not security sealed, so it is impossible to confirm if they have been opened, handled, or used. For health and hygiene reasons we cannot accept returns unless they meet the criteria above.
CAN I RETURN A PRODUCT IF I DON'T LIKE IT, CHANGE MY MIND OR IS NOT WHAT I EXPECTED?
Please choose carefully as due to health and hygiene reasons we are not able to offer a return, exchange or credit. We do not offer a satisfaction guarantee on any of our products but we try to stay true to our exceptional level of customer service and aim to keep all our customers happy and satisfied with their purchase where possible. If you are unsure about a product please feel free to contact out Customer Support team with any questions before you place your order.