Returns & Refund Policy

Toy With Me is proud of its customer service and always aim to ensure our customers are satisfied. The nature of the products we sell however are governed by health and safety considerations that control our returns policy.

CAN I RETURN A PRODUCT IF ITS FAULTY, DAMAGED OR NOT AS TOY WITH ME HAS DESCRIBED ON THE WEBSITE? 

Yes. All our products carry a 30 day warranty against fault, factory damage, 'dead on arrival' (DOA) and manufacturer defect. Some products also have an extended manufacturer backed warranty. You will need to Contact Us first and explain the problem so we can assist. An RMA (Return Merchandise Authority number) will need to be approved and provided to you.

Please include the following information in your message to us:

  • Full Name on Order
  • Order Number
  • Date Order Placed
  • Reason for return or problem with the product
  • Contact phone number if not provided previously

Once the item has been received, assessed and confirmed by our Quality Team, it will be replaced with an identical product and shipped to you free of charge. If we are unable to replace it with an identical product we will provide you with a store credit at 110% of the product purchase price (eg. if your product buy price, including any discount, was $100 then a store credit would be $110) .

CAN I RETURN A PRODUCT IF I DON'T LIKE IT, CHANGE MY MIND OR IS NOT WHAT I EXPECTED? 
Please choose carefully as due to health and hygiene reasons we are not able to offer a return, exchange or credit. We do not offer a satisfaction guarantee on any of our products but we try to stay true to our exceptional level of customer service and aim to keep all our customers happy and satisfied with their purchase where possible. If you are unsure about a product please feel free to contact out Customer Support team with any questions before you place your order.

INCORRECT ADDRESS OR UNDELIVERABLE RETURNED PACKAGES?
We unfortunately cannot be responsible for shipments lost or returned due to an incorrect address. Please verify that your address is correct before you submit your order.

Any returned packages are subject to a 20% re-stocking fee to cover additional and unpaid shipping costs. If an order is returned as 'undeliverable' our Customer Support Team will send you a notification by email.

CAN I RETURN SOMETHING EVEN IF IT HASN'T BEEN OPENED? 
Most items are not security sealed, so it is impossible to confirm if they have been opened, handled, or used after they have been dispatched. For health and hygiene reasons we cannot accept returns unless they meet the criteria above.