2 In One Dress One Shoulder Strap Leopar
2 In One Dress One Shoulder Strap Leopard OS Design 69385SD - Leopard OS
Toy With Me is proud of its customer service and always aim to ensure our customers are satisfied. The nature of the products we sell however are governed by health and safety considerations that control our returns policy.
CAN I RETURN A PRODUCT IF ITS FAULTY, DAMAGED OR NOT AS TOY WITH ME HAS DESCRIBED ON THE WEBSITE?
Yes. All our products carry a 30 day warranty against fault, factory damage, 'dead on arrival' (DOA) and manufacturer defect. Some products also have an extended manufacturer backed warranty. You will need to Contact Us first and explain the problem so we can assist. An RMA (Return Merchandise Authority number) will need to be approved and provided to you.
Please include the following information in your message to us:
- Full Name on Order
- Order Number
- Date Order Placed
- Reason for return or problem with the product
- Contact phone number if not provided previously
Once the item has been received, assessed and confirmed by our Quality Team, it will be replaced with an identical product and shipped to you free of charge. If we are unable to replace it with an identical product we will provide you with a store credit at 110% of the product purchase price (eg. if your product buy price, including any discount, was $100 then a store credit would be $110) .
CAN I RETURN A PRODUCT IF I DON'T LIKE IT, CHANGE MY MIND OR IS NOT WHAT I EXPECTED?
Please choose carefully as due to health and hygiene reasons we are not able to offer a return, exchange or credit. We do not offer a satisfaction guarantee on any of our products but we try to stay true to our exceptional level of customer service and aim to keep all our customers happy and satisfied with their purchase where possible. If you are unsure about a product please feel free to contact out Customer Support team with any questions before you place your order.
INCORRECT ADDRESS OR UNDELIVERABLE RETURNED PACKAGES?
We unfortunately cannot be responsible for shipments lost or returned due to an incorrect address. Please verify that your address is correct before you submit your order.
Any returned packages are subject to a 20% re-stocking fee to cover additional and unpaid shipping costs. If an order is returned as 'undeliverable' our Customer Support Team will send you a notification by email.CAN I RETURN SOMETHING EVEN IF IT HASN'T BEEN OPENED?
Most items are not security sealed, so it is impossible to confirm if they have been opened, handled, or used after they have been dispatched. For health and hygiene reasons we cannot accept returns unless they meet the criteria above.
Silicone is a silky smooth touchable product that is phthalate and latex free, odourless, does not have a taste and is non-porous which is easy to clean and long lasting, allowing a feel good feeling when inserted either vaginally or anally. Some silicone toys are fully waterproof, despite having electrical insides, so you can take them into the shower or bath. The only disadvantage is that you can’t use them with silicone based lubricants.WHAT IS TPE and TPR?
TPE and TPR is a material that combines both thermoplastic and rubber. This material can be made to a very soft and jelly form or to a very hard form of plastic. Depending on the type of toy, the material compound can be the softest of a 0 compound to the hardest compound of 65. Sex Toys with TPE and TPR are generally very soft, flexible, and hold elasticity. TPE and TPR toys will need to be covered at all times when not in use and need to be stored out of heat, as the material has been known to turn into jelly. The only difference between TPE and TPR is that TPE has a matt finish, where as TPR has a glossy finish.WHAT IS ABS?
ABS is a hard, hygienic, easy to clean and low-maintenance plastic which is predominately used for bullets and classic vibrators which includes, handles, remote controls, control buttons and power connector points. Plastic transfers vibrations extremely well and allows for a firm and strong hold of stimulation.WHAT IS IPX7 WATERPROOFING?
The IPX7 rating means that any item is waterproof when submersed in water at a depth of one meter, for 30 minutes.WHAT IS IP65 WATERPROOFING?
The IP65 rating means that an item is protected against waterjets and the events of temporary submersion of up to 10 minutes. Also the item is protected from dust particles penetrating the machinery.WHAT LUBRICANT SHOULD I USE?
Water based lube is your safest bet with your sex toys, they are ideal for people with sensitive skin or vaginal irritation. Water based Lube is easy to clean out of sheets and clothes, and won’t leave a stain. On the downside they are not ideal for shower/water play as it will wash away quickly.
We don't recommend using Silicone Based Lube for Silicone Sex Toys as they cause your toy to break down over time.
Oil Based Lubes can be used with your sex toys as long as your toy is not latex as Oil based Lubes can dissolve Latex items.
Yes, for the longevity of your toy remember to always clean your toy after each use otherwise you risk eroding the material, warping its shape or breaking the functions. Recommended to use an unscented light soap and water and allow to dry before storing your item away in a cool area away from sunlight. Sometimes its also recommended to clean your toys before use too incase any dirt, lint or residue is left on the item.DO YOUR PRODUCTS COME WITH CHARGERS?
Yes, apart from products that don't require any charge.